Privacy Policy and Cookies

Privacy Policy
- Business Contact Data

This policy provides information about how we use and share personal data relating to our business contacts and their representatives. It answers the following questions:

1. Who are we and how can you contact us?
2. What do we use personal data for?
3. What are our legal grounds for handling personal data?
4. What kinds of personal data do we use, and where do we get it from?
5. Who do we share the information with?
6. Where in the world is the information sent?
7. For how long is the information retained?
8. Do we make decisions about you or profile you using your personal data?
9. What rights do you have in relation to the information we hold about you?
10. Who can you complain to if you are unhappy about the use of your information?
11. How do we keep your data secure?


1. WHO ARE WE AND HOW CAN YOU CONTACT US?

We are Trendale Ltd is a company based in South Croydon, United Kingdom. Trendale controls personal data about our business contacts and their representatives.

Trendale is registered in England and Wales under registration number 02105471 and our registered office is at Airport House, Suite 43-45 Purley Way, Croydon, Surrey, CR0 0XZ.

You can contact us about issues relating to personal data, including the contents of this notice, by any of the following methods:
Post: 28 Penwortham Road, South Croydon, Surrey, CR2 0Q
Email: info@hvindex.com
Telephone: 020 8763 1011

2. WHAT DO WE USE PERSONAL DATA FOR?

This section explains the purposes for which we use personal data about our business contacts and their representatives. More detail about the types of personal data that we might use for these purposes can be found in section 4 below.

Marketing
We use personal data for marketing purposes. This includes informing you about products and services that we think may be of interest to you and providing you with related materials such as news items and blog posts. This also includes informing you about the relevant products and services of the companies that feature in the HV Index Desk Reference Book that we publish.

Relationship management
We use personal data for relationship management purposes. Relationship management is the ongoing maintenance of our relationship with our clients and their representatives. This could include activities such as letting you know about service changes or planned maintenance activity, contacting you with billing enquiries, inviting you to events and webinars, dealing with your enquiries, or asking you about what sorts of services you want us to develop.

Providing services
Sometimes we might need to use your personal data to provide you with information, services and facilities that you have asked for. For example, if you sign up to one of our events or webinars we might use your contact details to let you know how to access it.

Monitoring and improving our websites
We use information such as how different people navigate around our website, how long they spend on particular pages, whether they download any of our content (including product brochures, white papers and so on) in order to help improve the user experience of our website.

3. WHAT ARE OUR LEGAL GROUNDS FOR HANDLING PERSONAL DATA?

The United Kingdom's data protection law allows the use of personal data where the benefits (or "legitimate interests") of doing so outweigh the possible negative implications for the relevant individuals. These are the grounds on which we usually rely when we use your information. If you object to us using these grounds you can do so at any time as explained in section 9.
The benefits that are being pursued are:

Interest Explanation
Marketing We have an interest in promoting our clients' products and services to commercial heating, ventilation and business services consultants, contractors and end users by phone, email or post*.

We also have an interest in promoting our own products and services to our clients and potential clients by phone, email or post.
Understanding our clients and potential clients We have an interest in learning about our clients and potential clients so that we can better understand what services and information could be of interest to them.
Running a business We have an interest in running our business and we process information where necessary to do so.

* Trendale Ltd is a well-established UK-based publisher of business information, with specific expertise in the heating, ventilation and building services sector. To grow and generate profits, Trendale needs to compile a database and publish data for heating, ventilation and business services consultants, contractors and end users. Generating profits enables Trendale to contribute to the economy by paying taxes in the UK, pay its staff and reward them for the great work they do and reward its investors for having the confidence to invest.

To achieve these aims Trendale has a legitimate interest to process personal data to identify commercial heating, ventilation and business services consultants, contractors and end users, who are in job roles that are likely to require products and services offered by companies who feature in the HV Index Desk Reference Book. Data is made available to HV Index staff and companies who feature in the HV Index Desk Reference Book that have a legitimate business interest, so that they may market their products and services to you by phone, email or post. You can opt-out at any time. Please contact info@hvindex.com to be removed from our circulation list. To establish Legitimate Interest as a lawful basis for processing personal data for these purposes a Legitimate Interest Assessment was conducted.

In some circumstances, we may have other grounds to process personal data. These are set out in the following table, along with examples of the circumstances in which they might apply.

Grounds Examples
Necessary for performance of a contract with the relevant individual, or to take steps for entering into a contract. If you sign up to one of our services, it will often be necessary for us to use your details in order to provide that service.
Necessary in order to comply with a legal obligation. Regulators, government bodies and courts have powers to order us to provide information and, like any other organisation; we sometimes have to comply with their requests.


4. WHAT KINDS OF PERSONAL DATA DO WE USE, AND WHERE DO WE GET THE INFORMATION FROM?

We obtain and use information from various different sources.

Type of information Description Source
Name and contact details This is basic personal data about you at your place of work, and how to get in touch with you, including your name, job title, location, telephone number and email address. This information is in the public domain for example on a website (e.g. LinkedIn) or public register. It could be provided directly by the relevant individuals; it could for example be given over the telephone, in an email, through our website, or in person at an event.

Organisation-related details This is information about your organisation, your role within it and who your colleagues are.
Contact history This is information about our dealings with you, such as what information we have sent you, details of your transactions with us, who at Trendale knows you, and what meetings, events or webinars you have attended. It also includes your behaviour in response to our interactions with you, such as whether you have opened our emails, clicked on a link or watched a video. We produce these records ourselves.
Device information This is information about the device you are using to access our websites, such as the type of device, its operating system, browser, its IP address, and what cookies are on it (for more details please see our Cookie Policy) We produce these records ourselves by monitoring your use of our website.
Website usage This is information about your use of our websites, such as what pages you have visited and what content you have downloaded.

5. WHO DO WE SHARE THE INFORMATION WITH?

Companies who feature in the HV Index Desk Reference Book

If you are a heating, ventilation and business services consultant, contractor or end user, we may provide your data to companies who feature in the HV Index Desk Reference Book that have a legitimate business interest, so that they may market their products and services to you by phone, email or post.

Trendale / HV Index Staff

If you are a heating, ventilation and business services consultant, contractor or end user, we may make your data available to HV Index staff to ensure your details are correct.

Service providers

We may provide your information to third parties who help us use it. For example:
" We use a printing company to produce our HV Index Desk Reference Book and send personalised direct mail.
" We use a third party email broadcasting service in order to send you marketing emails.
" Our database of personal data may be held by third parties on our behalf.

These service providers will not be allowed to use your information for their own purposes or on behalf of other organisations.

6. WHERE IN THE WORLD IS THE INFORMATION SENT?

Within Europe

We are based in the United Kingdom, and will normally access and use your information from here.

Elsewhere

Sometimes we will need to send information elsewhere in the world. This might be the case, for example:

" Where we use cloud-based technology or a data centre or backup facility overseas. For example, our email marketing databases which will hold your information (YMLP & MailChimp) are currently hosted by service providers in the United States. People in other countries may also need to access that database for purposes such as technical support or system development and testing.
" While countries within the European Union all ensure a high standard of data protection law, some parts of the world may not provide the same level of legal protection in relation to personal data. As a result, when we do send personal data overseas, we will make sure that suitable safeguards are in place to protect the information. For example, these safeguards might include:
" Putting in place a contract with the recipient containing terms which have been approved by the authorities as providing a suitable level of protection.
" Sending the information to an organisation which is a member of a scheme which has been approved by the authorities as providing a suitable level of protection. One example is the "Privacy Shield" scheme that has been agreed between the European and US authorities.
If your information has been sent overseas like this, you can obtain further information about the safeguards used by contacting us using the details set out in section 1 above.

7. FOR HOW LONG IS THE INFORMATION RETAINED?

We will normally keep your personal data while you have or your employer has an ongoing relationship with us or if you have demonstrated an interest in our products and services within the past two years. You can request us to delete it earlier as explained in section 9.

8. DO WE MAKE DECISIONS ABOUT YOU OR PROFILE YOU USING YOUR PERSONAL DATA?

We use certain profiling techniques in order to help us to understand our clients and potential clients. This in turn helps us to understand which people might be interested in which of our products and services.

We do not though, use automated decision-making or profiling to make any decisions that will significantly affect you. For example, we do not use it to set the prices that we charge for our products and services.

9. WHAT RIGHTS DO YOU HAVE IN RESPECT OF THE INFORMATION THAT WE HOLD ABOUT YOU?

You have several different rights in relation to the personal data that we hold about you. These are briefly described below. To enquire about exercising these rights, please use the contact details set out section 1.

Access: You have a right to find out what personal data we hold about you and certain other information such as how we are using it. From 25 May 2018, you also have a right to receive information in a portable format in certain circumstances. You may ask you for proof of your identity and address (e.g. a copy of your driving licence or passport and a recent utility or credit card bill). This is so that we can check any information we disclose is only provided to the correct individual.

Rectification: If you believe that the information that we hold about you is inaccurate or out of date, you have a right to get it corrected.

Deletion: If you want us to delete your personal data, you can ask us to do so at any time. However, you may wish us to retain your basic details on a suppression file so that we do not subsequently contact you if we receive your details again in the future.

Restriction: You can ask us to restrict our use of your personal data in some circumstances, such as when you believe the information that we hold about you is incorrect. While the information is restricted, it can only be used for certain limited purposes such as bringing or defending legal claims, or protecting another person. It cannot be used or shared for ordinary purposes.

Objection: You can let us know that you object to us using your personal data. For example, if you do not want to receive direct marketing from us or companies who feature in the HV Index Desk Reference Book. Please contact info@hvindex.com.

10. WHO CAN YOU COMPLAIN TO IF YOU ARE UNHAPPY ABOUT THE USE OF YOUR INFORMATION?

If you are not happy you should make contact so that we can investigate your concerns. Please contact us using these details:
Post: 28 Penwortham Road, South Croydon, Surrey, CR2 0Q
Email: info@hvindex.com
Telephone: 020 8763 1011

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the body that regulates the handling of personal data in the United Kingdom. You can do this online through the ICO's website at www.ico.org.uk, by telephone on 0303 123 1113, or by writing to them at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

11. HOW DO WE KEEP YOUR DATA SECURE?

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password and firewall-protected) UK-based server.

Electronic financial transactions entered into through our website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

May 2018 v2.0

Cookie Policy

This page provides information about how we use cookies on our website www.hvindex.com.

1. ABOUT COOKIES
" A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
" Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
" Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
" Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

2. OUR COOKIES
" We use both session and persistent cookies on our website.
" The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use has_js (session cookie): used to record whether the user's browser has Javascript enabled.
(b) we use _ga (persistent cookie): used to distinguish website users (expires in 2 years). See section 3.
(e) we use _gid (persistent cookie): used to distinguish website users (expires in 24 hours). See section 3.

3. ANALYTICS COOKIES
" We use Google Analytics to analyse the use of our website.
" Our analytics service provider generates statistical and other information about website use by means of cookies.
" The analytics cookies used by our website have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.
" The information generated relating to our website is used to create reports about the use of our website.
" Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/.

4. THIRD PARTY COOKIES
" Our website does not use third party cookies.

5. BLOCKING COOKIES
" Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
" Blocking all cookies will have a negative impact upon the usability of many websites.
" If you block cookies, you will not be able to use all the features on our website.

6. DELETING COOKIES
" You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cooki...);
(b) in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
" Deleting cookies will have a negative impact on the usability of many websites.

8. OUR DETAILS

This website is owned and operated by Trendale Limited.

We are registered in England and Wales under registration number 02105471, and our registered office is at Airport House, Suite 43-45 Purley Way, Croydon, Surrey, CR0 0XZ.
You can contact us:
Post: 28 Penwortham Road, South Croydon, Surrey, CR2 0Q
Email: info@hvindex.com
Telephone: 020 8763 1011

Version 1.0 - May 2018